Our Mission

Caribou is a personalized wellness platform addressing critical gaps in Canada's healthcare system by transforming diagnoses into tailored, holistic health plans. We bridge the disconnect between clinical consultations and daily health management, enabling patients to achieve better outcomes through accessible, achievable, and autonomous care.

Why Holistic Health Matters

Your health is more than just treating symptoms - it's about nurturing your whole self. At Caribou, we believe in a holistic approach because:

That's why Caribou integrates nutrition planning, physical therapy, medication management, and wellness tracking into one cohesive care plan. When all aspects of your health work together, you achieve better outcomes.

The Problem We're Solving

In Canada's healthcare system, patients often leave clinical appointments with a diagnosis but without the comprehensive support needed to manage their conditions day-to-day. The gap between "what to do" and "how to do it" leaves many patients struggling to:

• Remember and follow complex medication schedules
• Maintain physical therapy routines between appointments
• Make appropriate nutrition choices for their conditions
• Track progress and communicate effectively with their care team

Caribou fills this gap by providing personalized, daily care plans that support - never replace - the recommendations of healthcare providers.

Introduction

Caribou Health ("Caribou," "we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our patient care platform.

Information We Collect

We collect information you provide directly to us, including:

• Personal Information: Name, age, contact information
• Health Information: Diagnosis, medications, physical therapy exercises, dietary preferences
• Usage Data: How you interact with the platform, completed tasks, progress tracking
• Device Information: Wearable device data when you choose to connect health devices

How We Use Your Information

We use your information to:

• Provide personalized care plans based on your clinician's recommendations
• Track your health progress and send helpful reminders
• Improve our platform and develop new features
• Communicate with you about your care plan
• Comply with legal obligations and protect our legal rights

Data Storage and Security

Your data is stored locally on your device and is not transmitted to external servers without your explicit consent. We implement industry-standard security measures to protect your information. When you choose to sync data across devices or enable cloud backup, your data is encrypted in transit and at rest.

Your Rights and Choices

You have the right to:

• Access, correct, or delete your personal information
• Export your health data in a portable format
• Opt out of non-essential data collection
• Disconnect wearable devices at any time
• Request a copy of your data

Accessibility Commitment

Caribou is committed to ensuring digital accessibility for people of all abilities. We strive to meet WCAG 2.1 Level AA standards and continuously improve the user experience for everyone. Our platform includes:

• Screen reader compatibility
• Keyboard navigation support
• High contrast and adjustable text options
• Clear, simple language throughout
• Alternative text for images and icons

If you encounter any accessibility barriers or have suggestions for improvement, please contact us at accessibility@caribou.health.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Caribou Health
Email: privacy@caribou.health

Agreement to Terms

By accessing or using Caribou ("the Platform"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the Platform.

Medical Disclaimer

The Platform is designed to support your healthcare provider's recommendations and help you manage your daily health activities. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read or seen on this Platform.

Use of the Platform

You agree to use the Platform only for:

• Managing your personal health care plan as directed by your healthcare provider
• Tracking your health progress and daily activities
• Receiving educational information about health and wellness
• Communicating with Caribou's AI assistant for supportive guidance

User Responsibilities

You are responsible for:

• Providing accurate and complete information about your health
• Following your healthcare provider's actual recommendations
• Contacting your healthcare provider for any medical concerns
• Maintaining the security of your account and device
• Using the Platform in compliance with all applicable laws

Intellectual Property

The Platform and its original content, features, and functionality are owned by Caribou Health and are protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any part of the Platform without our express written consent.

Limitation of Liability

To the maximum extent permitted by law, Caribou Health shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or health outcomes, resulting from your use of the Platform. The Platform is provided "as is" without warranties of any kind.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by updating the "Last updated" date at the top of these Terms. Your continued use of the Platform after such changes constitutes acceptance of the new Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Canada, without regard to its conflict of law provisions.

Other Ways to Reach Us

Our Commitment

Caribou is committed to ensuring digital accessibility for people of all abilities. We believe that everyone deserves equal access to health management tools, regardless of their physical or cognitive abilities.

Accessibility Standards

We strive to meet WCAG 2.1 Level AA standards and continuously improve the user experience for everyone. Our platform is designed and developed with accessibility in mind from the ground up.

Accessibility Features

Caribou includes the following accessibility features:

• Screen Reader Compatibility: Full support for popular screen readers including VoiceOver, NVDA, and JAWS
• Keyboard Navigation: Complete keyboard accessibility for all interactive elements
• Focus Indicators: Visible focus states for all interactive elements
• Color Contrast: Text and UI elements meet WCAG AA contrast requirements
• Resizable Text: Text can be resized up to 200% without loss of functionality
• Alternative Text: Meaningful alt text for all images and icons
• Clear Language: Simple, clear language throughout the application
• Consistent Navigation: Predictable and consistent navigation patterns
• Error Identification: Clear error messages with suggestions for correction

Assistive Technology Support

Caribou is designed to work with a wide range of assistive technologies:

Feedback & Support

We are continuously working to improve the accessibility of Caribou. If you encounter any accessibility barriers or have suggestions for improvement, we want to hear from you.